sS
sweetpea S

1 reviews | Active since Jun 2016

27 Jun 2016, 10:56

SAMSUNG Buy and Get *******!!!!!!!!!!!!!!!!!!!!!

<p>We bought a dishwasher last year from Samsung with the Buy and Get promotion. It took me months to get a Pin number. You cannot get hold of any manager but at last I got a pin number. Now we are trying to book our weekend at Protea Hotel and are told they are ""full" (when I looked on the private website myself there was available space). You cannot get to anyone senior to help you or to Head Office to report this pathetic service! I have now again given 5 alternative dates to try and book and was told a consultant will call me back. YA RIGHT!!!!!!!!!!!!!!!!!!!!!!!! I have had it. Samsung come and collect your dishwasher and keep your **** weekend. This was FALSE advertising!!!!!!!!!!!!!! If you do not sort this out I will hand this over to the consumer protection services! Why should the customer be phoning 50 times and BEG to claim there the prize. This is such bad service!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jun 2016, 07:39
Official

Hello Suyan Fourie

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 526
Regards