Samsung Buy and Get Reward is a lie

I bought a Samsung Fridge in November 2018 from Makro Strubens Valley. The fridge came with a Samsung Buy & Get Reward worth R4000.

On the 22nd of December 2018. My sister SMSed our details as specified in the brochure and filled out an online form. We recieved an email that said "Hi Raeesa Thank you! Your online submission for Samsung Buy and Get has been received. Please allow for ten (10) working days for your entry to be verified, after which you will be contacted via SMS.

Please keep a copy of your reference number at hand"

It has been more then 10 working days and we have still not recieved any feedback. I attempted calling them on the 9th Jan 2019 at 8h38am and 8h39am (2 calls), the phone was answered by someone who did not seem interested. I didn't even get a chance to explain my situation. I thereafter sent an email to **********

I attempted calling them again on the 10th of Jan 2019 at 14h41pm and there was no response.

I have not recieved any feedback from the company and they specify that it is my responsibility to make sure I contact them. How do I contact a company that does not seem to want to be contacted.

I believe this whole Buy and Get Reward is a **** and that Samsung lures people in by offering them false promises.

Regards Highly disappointed customer

Raeesa