Samsung Buy and Get promotion was a **** and they don't care about anything except their money

<p>In December my wife and I bought a Samsung washing machine from GAME in Brooklyn Mall, Pretoria, where the benefit was based on the Buy & Get promotion which entitled the buyer to travel/accomodation vouchers from either British Airways or Protea Hotels.</p> <p> </p> <p>Even though they could not simply give the vouchers upon purchase or delivery, which a decent and ethical company would have done, they chose to make the customer jump a few hoops to claim a reward which theyare not prepared to honour. Firstly an sms had to be sent to "activate" a "claim", (2) then an on-line form had to be filled in and (3) an upload of the proof of purchase had to be sumitted--> obviously to let these obstacles deter forgetful customers and anyone who simply didn't get round to filling out any form from claiming the reward with which they were enticed.</p> <p> </p> <p>But even so, despite the unnecessary admin involved, the conditions where quite clear. We activated the rewards claim with an SMS and then filled out the online form. Our only problem came in when we could not find the original invoice--- so we sent through (1) the delivery note (which is in any auditor's view better proof of purchase than a printed invoice) on the 30 January 2017 and a (2) invoice reprint which was stamped at the the store to the email address --> ********** -- just like they instructed on the 31 January 2017 which is the competition closing date -- so all documents were handed on time. There is no phone number on the promotion sheet and the one email says "DO NOT REPLY"-- so how do you get hold these people????</p> <p> </p> <p>Thereafter, we have not heard anything from Samsung since and the more I think about it the more I am disgusted at the way this was handled. I even went back to the store to request their assistance because I had given up on Samsung.</p> <p> </p> <p>I demand that Samsung honour their promotion and apologize for their poor and deliberate way of misleading the public -- it is an absolute disgrace that this has gone on as long as it has-->THEY SIMPLY DON"T WANT TO HONOUR THEIR OWN PROMOTION.</p> <p> </p> <p>Fact (1) did we buy a qualifying product? YES</p> <p>Fact (2) did we submit proof of payment on time? YES</p> <p>Fact (3) Do we have our reward? NO</p> <p>Fact (4) Do they give us feedback on the application? NO</p> <p> </p> <p>How can they say this is not a ****??</p> <p> </p>