SAMSUNG Buy and Get promotion ****

People should be made aware that the SAMSUNG Buy and Get promotion is a total ****!!

For those who have not been a victim of this ****, it works as follows. As a customer, you are promised a travel reward when buying one of Samsung’s selected products. You obtain your reward by following a registration process to prove your purchase. Seems simple, right? Well, not so much when you get no response from Samsung when you attempt to claim your reward…

On the 18th December 2017 we brought a Samsung Washing machine from Tavelberg Furnishers under the “Buy and Get” Reward promotion. In our case our purchase under the promotion entitle us to a travel reward to the value of R4000.00.

It is obvious that the mind-numbing terms and conditions of the reward was designed in the shady depths of some lawyer’s back office to specifically ensure that anyone who wishes to claim their reward would need to go through such a ridiculous process to validate their claim that they would either, give up, eventually make a mistake that forfeit the claim, or die out of the sheer frustration of dealing with Samsung’s useless and unresponsive representatives.

Nevertheless, we would have never imagined that a reputable company like Samsung could be so eager to make a profit that they would **** their loyal customers through **** promotions, so we went ahead with our purchase in spite of the concerns we had regarding their SAMSUNG buy and get promotion.

We submitted our claim for the reward via SMS as stipulated by the terms and conditions, on the 29th December 2017. To which we got zero response from Samsung.

We followed up on the Samsung Buy & Get helpline on the 3rd January 2018, where the assistant, in response to our query started to quote and incorrectly interpret the terms and conditions of the promotion in an attempt to make us understand that we had forfeited our claim. This was on the basis that we should have contacted them within 48 hours if we didn’t receive a response to our sms. (The terms however actually state you have to contact them only after 48 hours). Due to the absolute unwillingness of the representative to assist us, we ended the call. I called back later the day and were told by another representative to email a screenshot of our SMS to ********** where it will be assessed. Such email was sent on the same day (3rd January 2018).

We followed up on the 5th January 2018, since we had again received zero reply, or acknowledgement of our email. A representative (Nadia) acknowledged that they had received our email and stated that a response will be sent within 5-7 days(so by latest the 12th).

Today on the 16th January 2018, we are not surprised that we have still received no response from SAMSUNG. They obviously have no sense of responsibility to honour the promises made by their promotional offers. We have in the past bought many expensive appliances from Samsung, but this will most definitely be our very last.