Samsung Buy and Get Promotion: Machine Agency Messing up on Bookings

<p>November 2015 myself and my Husband bought an appliance which qualified for the Samsung Buy and Get Promotion. On deciding which dates we wanted to use our reward of a weekend away, I did the necessary by sending in the qualifying documentation, picture of our serial number and our purchasing slip to prove we purchased the item. I recieved an SMS with our reward Pin number and contact number. I contacted the number and received an email with booking forms. These forms were sent in on 15 August 2016. No one came back to me for more than a month, I then contacted them (they are suppose to be a so called concierge service but I was the one calling after them) I was told by an agent that my booking for my first choice PH Saldanha Bay was confirmed and that my voucher was being prepared. 2 weeks later I receive the voucher only to find that PH Stellenbosch was written on the voucher. I called them again, Machine Agency is the one handeling the "Concierge" service. When I inquired as to why I was told PH Saldanah Bay was confirmed yet when I received the voucher it read PH Stellenbosch, they casually told me that Saldanah Bay was booked out. When I sent my booking forms on 15 August 2016 I personally checked with Saldanah Bay Protea Hotel and they had plenty of rooms. It would seem that the Machine Agency messed up when they confirmed with me via telephone that my booking for Saldanah Bay Protea Hotel was confirmed, now when I ask why they changed it they tell me to accept what I have been given. The Machine Agency's representation of Samsung's promotion is poor to say the least, they cannot call themselves a Concierge Service as the customer constantly has to call them to find out what's happening. I feel cheated by this so called promotion and feel that Samsung misrepresented themselves with this pathetic Concierge service that the Machine Agency is suppose to be giving to the customers who qualify for their buy and get promotion. I received an email this morning, after trying to relay my dismay to an agent yesterday, and all it said is PH Saldanah is fully booked. ***! it seems the Machine Agency only woke up 2 weeks ago when I called to find out how far my booking was and on seeing that PH Saldanha was booked out casually booked the PH Stellenbosch. Samsung needs to fire the Machine Agency and get their damn money back for the pathetic customer service they have been giving to Samsung customers. I am not happy and I want someone to rectify this. I was promised PH Saldanah and I want PH Saldanah!</p>