KN
Kesendra N

1 reviews | Active since Aug 2016

01 Aug 2016, 08:32

Samsung Buy and Get Promotion is a joke

<p>Good day all, I purchased a Samsung Fridge, based on the advertising ‘gimmick’ that I would receive a 2 night stay at any Protea Hotel within South Africa. The advert said to sms the code to the buy and get promotion scheme and within 7 days I would receive a voucher code that I could use. 2 Months later and a lot of unnecessary airtime from my part I had still not received my voucher, until I threatened the store I purchased it from that I will return the fridge if I do not get a response. I should have known from this point that Samsung are not really serious about their customers, only selling products. I eventually got the voucher code. Now as I try to make the booking, I spend close to 20 minutes on the phone, per call holding on without a response.</p> <p>Be careful when falling for this poor excuse for a good deal from Samsung. It’s a headache for you if you think you scored a good deal. You will end up very fed up that you got this deal in the first place.</p> <p>Not a happy Samsung owner.</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Aug 2016, 11:21
Official

This is to acknowledge receipt of your complaint.

Kindly note the query has been escalated to our Voice of customer team under reference number: ********** 371.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung Team