Samsung buy and get promotion a ****.

Samsung South Africa has recently ran a buy and get promotion with their electronic products. In this competition, when you buy an item of theirs you will get either a flight or holiday for 2 nights. I have bought an eligible samsung product and registered on their buy and get website. I then filled out the accommodation form in order to book my holiday. It has been 4 weeks now, of constant calls to their call center which takes them 15 minutes to answer the call. I am tired of this back and forth with Samsung to get my accommodation confirmation. I believe this competition is a ****! Shame on you Samsung, Really disappointing.