1 reviews | Active since Jan 2017
Samsung Buy and Get Nothing!
<p>We also bought a fridge towards the end of December 2016 and qualified for the R7000 travel voucher. Did all the necessary registrations and uploading of supporting proof to received an email stating someone will be in contact in 10 working days. </p> <p>Still waiting for that contact to happen. </p> <p>So I phone the Buy & Get contact number and the gentleman tells me they only get batches of voucher numbers from Samsung and I must just wait to receive mine. There is no-one who can follow up or give me any indication if I will ever receive this voucher. How do you operate a promotion like that? When you advertise something you should have the promised goods/services available?</p> <p>Spent the extra money on the fridge but now regretting it as I should have just used my money and paid for my own holiday instead. With all these conditions it will be impossible to book a flight or hotel for the easter holidays.</p> <p>Very dissappointed in Samsung, after being a loyal customer for many years. </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
