JI
Jay I
1 reviews | Active since Dec 2016
27 Nov 2018, 08:36
Samsung Buy and Get is a ****
In Dec 2017 I purchased a Samsung product at Hirsch and qualified for a reward of R3000 on the Samsung buy and Get promo.
Redeeming the reward is a nightmare. In October I made an enquiry about accommodation and was told that only accommodation at City Lodge was possible. I did not take this up.
Yesterday I enquired about flights and now I am told that because I enquired about accommodation previously I could only get accommodation.
This looks like a ****!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
27 Nov 2018, 08:41 Good Evening Jay
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply27 Nov 2018, 08:41
Official
Good Evening Jay
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
27 Nov 2018, 09:10Good day Jay
Herewith your reference number:
***
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply27 Nov 2018, 09:10
Official
Good day Jay
Herewith your reference number:
***
Regards,
SamsungSA:^MS
SamsungSA:^MS
JI
Jay I's updateReviewer Update
02 Dec 2018, 07:36I was contacted by Samsung, but the same "take it or leave it" attitude, insisting that I have made a choice of reward when they cannot provide any proof that I have.
The escalation team is even worse than the normal call centre - if that's possible!
JI
Jay I's update02 Dec 2018, 07:36
Reviewer Update
I was contacted by Samsung, but the same "take it or leave it" attitude, insisting that I have made a choice of reward when they cannot provide any proof that I have.
The escalation team is even worse than the normal call centre - if that's possible!