1 reviews | Active since Mar 2009
Samsung buy and get is a complete joke
<p>I have followed the process to the letter and it has been a hassle from DAY ONE to get ANYTHING out of Samsung and the buy and get process.</p> <p><br />Firstly, I had to wait two months for a pin code.</p> <p> </p> <p>Now, I have make FOUR follow up calls on my booking requests (THE FIRST DATE HAS ALREADY GONE PAST). Absolutely shocking! And now I hear the SAME OLD THING 'They will get back to by Friday....'. So already three Fridays have gone by WITH NO RESPONSE!!!</p> <p>And to add insult to injury, your FEEDBACK FORM DOES NOT WOR****</p> <p> </p> <p>So now, the world should know that you should NOT buy Samsung if they are promising a 'free weekend or flight'. You're just NEVER going to get what they promise.</p> <p> </p> <p>And if by some miracle you do, the amount of time you spend just trying to redeem the thing will take up all the money you thought you were 'saving' in phone, airtime and time.</p> <p> </p> <p>Absolutely shocking. Really bad for the brand.</p> <p> </p>
Good day Rosalia,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Rosalia,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
As expected, I have not yet had either an answer or an apology. from the promised 'Samsung Voice of Customer team'.
Not a single person from Samsung 'voice of customer' has contacted me, only a rude person who spoke to me as if I I was an idiot from 'the Samsung buy and get team'. If YOU had informed ME timeously about YOUR rules, all this unpleasantness could have been avoided.
Now I have a bad taste in my mouth, Samsung's brand name gets another chip in it, and nobody is happy except the Samsung accountants. Who will soon not be happy and begin wondering why people aren't buying their products.
So much for world-class brands, customer service ('voice of customer' what a contradiction,) and experience.
Most companies actually WANT to know when something is wrong so that they can fix it. Not Samsung though. Rather send a generic reply, bat the problem on to somebody else who will not or cannot do anything about it, and carry on as normal.
Sayonara Samsung, Not buying your brand again. Shame on you.
Official business reply from Samsung on 14 Feb:
Good day Rosalia,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference: ********** 597 who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
As expected, I have not yet had either an answer or an apology. from the promised 'Samsung Voice of Customer team'.
Not a single person from Samsung 'voice of customer' has contacted me, only a rude person who spoke to me as if I I was an idiot from 'the Samsung buy and get team'. If YOU had informed ME timeously about YOUR rules, all this unpleasantness could have been avoided.
Now I have a bad taste in my mouth, Samsung's brand name gets another chip in it, and nobody is happy except the Samsung accountants. Who will soon not be happy and begin wondering why people aren't buying their products.
So much for world-class brands, customer service ('voice of customer' what a contradiction,) and experience.
Most companies actually WANT to know when something is wrong so that they can fix it. Not Samsung though. Rather send a generic reply, bat the problem on to somebody else who will not or cannot do anything about it, and carry on as normal.
Sayonara Samsung, Not buying your brand again. Shame on you.
Official business reply from Samsung on 14 Feb:
Good day Rosalia,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference: ********** 597 who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA