Samsung Buy And Get Hell-Worst Customer Experience

I bought a fridge and washing machine from Samsung on promotion with buy and get. This allows you to claim a flight or 2 night stay in a Protea hotel.<br> <br> I followed the submission instructions and process that provided very little feedback and clarity. I had to call in 7 or 8 times to confirm my entry as the feedback provided gave no indication of what had gone wrong in the application. I spent at least 5 hours on hold and peaking to call centre staff to get to the point where my application was accepted. At this point I enquired as to how long it would take to get confirmation of my holiday booking. I was told it would take 2 days. I submitted the forms as required and called 2 days later as I had no response. I was told that my application could not be found. I have the item showing as sent in my mail box. I was also told then that it takes a week to confirm. So I lost 2 days and waited a week. I called in to enquire and got told it could take upto 4 weeks. I got a response 2 days later saying no availability for the dates I had chosen. What should have been a treat has turned into a never ending hassle and frustration with over 10 hours spent trying to get my reward. Unhappy!