TM
Thabo M
1 reviews | Active since Mar 2016
08 Mar 2016, 10:35
SAMSUNG BUY AND GET EMPTY PROMISE
In December last year I bought a Samsung fridge with the promise of a reward for either a local return flight or 2 night's stay at a Protea Hotel. I did everything required of me which resulted in me receiving a reference or winning code. Thereafter nothing happened despite several call and emails. <br> I now suspect this was Samsung's **** into getting people to buy their products and had no intention of honouring their promise.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
10 Mar 2016, 13:48Hello monkhetv,
This is to acknowledge receipt of your complaint.
We have read your concerns and have escalated the matter to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns and have escalated the matter to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
Samsung South Africa's reply10 Mar 2016, 13:48
Official
Hello monkhetv,
This is to acknowledge receipt of your complaint.
We have read your concerns and have escalated the matter to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa
This is to acknowledge receipt of your complaint.
We have read your concerns and have escalated the matter to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards,
Samsung South Africa