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milani.becker milani.becker

1 reviews | Active since Nov 2016

29 Nov 2016, 09:12

SAMSUNG BUY AND GET DEBACLE

<p>The Samsung Buy and Get Promotion (together with the Protea Hotel Group) is a sham.</p> <p>No-one that I talked to could find any accommodation at any date at any hotel of their choice.</p> <p>After months of begging and fights, I received a confirmation of the bookings via email.</p> <p>The Buy and Get promotions had to deliver a voucher to me, which they never did.</p> <p>The Protea Hotel Umhlanga Ridge didn't accept the email confirmation and we had to pay our full accommodation for both days.</p> <p>Be warned that Samsung now has your ID number, Home Address, A Copy of your ID document and all your other personal details.</p> <p>You will receive numerous SPAM emails and sms messages after your dealings with Samsung, Protea Hotel and Buy and Get Promotions.</p> <p>Don't fall into a trap buying any products from Samsung on the Buy and Get deals.</p> <p>Take it from me. Worst service ever.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply29 Nov 2016, 10:52
Official

Good day Milani ,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA

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milani.becker milani.becker's update30 Nov 2016, 10:49
Reviewer Update

Apology not accepted. I am also not trying to resolve the issue. I want to warn everyone not to be fooled by big conglomerates, like Samsung and the Protea Hotel Marriot Group. Both treat you like you are nothing.