FH
Fatema H
1 reviews | Active since Jan 2021
21 Jun 2022, 08:37
Samsung Buy and get
I am so disappointed. My March, April buy and get vouchers did not work when I went to Dischem. I contacted Samsung Buy and Get and they only sent me one replacement. This was over a month ago and I am still waiting for my other replacement. I recently went to Dischem again to use my May voucher and it didn't work. Contacted Samsung yet again and they are taking forever to get back to me. This whole process is incredibly frustrating. Why is the system failing and why isn't Samsung being proactive in resolving the issues?
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Replies (3)
Samsung South Africa's replyOfficial
21 Jun 2022, 08:39Good morning Fatema ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply21 Jun 2022, 08:39
Official
Good morning Fatema ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
21 Jun 2022, 09:35Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply21 Jun 2022, 09:35
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's replyOfficial
24 Jun 2022, 08:27Good morning Fatema
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, feedback has been provided and you should get another replacement voucher .
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply24 Jun 2022, 08:27
Official
Good morning Fatema
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, feedback has been provided and you should get another replacement voucher .
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Kind Regards,
SamsungZA
:^NM