Samsung Buy and Get - Calls not answered, Voucher not recieved. Is it a ****?

Item: Samsung South Africa
Rating: 1
Author: Praven G

I recently purchased a Samsung appliance during their Buy and Get promotion window. I have followed their instruction of how to go about claiming the voucher, however have not recieved an email confirming entry. I have tried to contact their Concierge Service on several occacions but my call is never answered.

Is this the service we can expect from a company as popular as you? Why run promotions if you an able or unwilling to provide what you have promised ?

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

29 Jan 2019, 15:53

Good day Praven

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^TM

Samsung South Africa's reply29 Jan 2019, 15:53

Official

Samsung South Africa's replyOfficial

29 Jan 2019, 16:35

Good day Praven

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Samsung South Africa's reply29 Jan 2019, 16:35

Official

Good day Praven

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Praven G's updateReviewer Update

31 Jan 2019, 11:41

Thank you Samsung Voucher recieved. Very impressed on how you handled this situation.

Praven G's update31 Jan 2019, 11:41

Reviewer Update

Thank you Samsung Voucher recieved. Very impressed on how you handled this situation.