Samsung Buy and Get ****

Registered for the Samsung Buy and Get program, waited from January to now to choose my reward, not the agent says there is no record of my application after me confirming at the time with an agent,,,, and he can't do a search for my records due to no managers available, now I have to mail them to do an investigation into my application, why can't you use my call request, come on Samsung yoir products are not cheap, now we have to beg for the rewards you promised us, heads up peeps, this is how they get out of paying us the rewards,,,