Samsung Buy and Get - A ****!

I bought a fridge in December 2015 and submitted my form on the 29th January 2016. After two weeks of no response I called the call centre and spent 30 minutes on phone waiting for my call to be answered. Eventually I got through to someone who told me they were waiting for a response from the hotel and my query will be escalated. Till today the 7th of March 2016 I haven't received any response and I have to wait forever to talk to someone when I call. I was planning to travel end of March 2016 and I cannot make any travel arrangements because I haven't received any feedback from Samsung. This is very bad service and I am very disappointed in the way Samsung is handling this promotion!!