TM
Tshegofatso M

1 reviews | Active since May 2018

26 May 2018, 11:52

Samsung buy and get a farce

I’m joining the large majority of people whom have had complaints regarding the Samsung buy and get vouchers and could not use it.We bought our Samsung fridge and tv and received the vouchers that state that you have to book 4weeks in advance.

We finally managed to make time to use the vouchers and all the hotels rejected the booking.Upon calling Samsung the very unhelpful and unfriendly lady tells me we had a whole year to book and we shud have booked then,mind u I was pregnant with twins at the time, and tht she can not help me. My voucher is expiring end of June and the company could care less.I think this is a farce and a **** and Samsung pulled the wool over people’s eyes!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 May 2018, 15:39
Official

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team