Samsung Buy and Get

Received a voucher on 25/02/2016 for our hotel stay at Protea hotel Clarens as part of the buy and get promotion. The dates on the voucher were wrong. We requested dates for June 2016 but dates for October 2016 had been written on the voucher. This was after we had received confirmation emails/sms's with the correct dates. My husband and I have since the 25/02/2016 been trying to resolve these issues to no avail.<br> <br> We have called the buy and get call center several times and are firstly made to wait for 20 minutes at a time before our call is answered but the issue has still not been resolved even though buy and get has acknowledged that the error was theirs. On the most recent occasion a lady by the name of Portia advised that she would inquire with the manager Craig. I was on hold for 50 minutes in total and thereafter the call was disconnected!<br> <br> I am appalled by this service. I have wasted more than 2 hours on the phone in total with totally unhelpful staff. I should not be wasting my time for a mistake that was not mine especially for a promotion marketed by Samsung as a \prize\" entitled to customers for purchasing your products. <br> <br> Please could someone assist urgently"