SK
Sharlene K

1 reviews | Active since Dec 2021

29 Dec 2021, 05:39

Samsung Buy and Get

Absolutely pathetic, *****, Samsung Buy And Get! Bought a double door fridge, was told I would have to register to receive the voucher. After filling in the app on whatsapp, after numerous attempts and two months later, I receive a redemption form, to which I'm still waiting for an sms. Sent emails for a response to receive the voucher, but yet again was referred to the same whatasspp number. Being sent in circles. It seems as though they don't want to give us, the customer what was promised, and you have to beg for it. Absolutely disappointed and disgusted at a big name like Samsung who put out false advertising. Be very wary of their promotions!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Dec 2021, 09:29
Official
Good morning  Sharlene  ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
:^NM