PR
Pieter R
1 reviews | Active since Nov 2018
19 Feb 2020, 15:03
Samsung Buy and Get
I Bought a Samsung fridge at Makro December. I recived the buy and get blue tier reward. But this seems like a scheme from samsung to boost their sales but with no reward. I struggle since 30 December 2019 to redeem my voucher. After endless phone calls, emails, pictures and call centres still nothing yet. The call centre is not helpfull at all. I have a file with all the details so far but no reward yet. My thought is that Samsung used the promotion to boost product sales but when you whant to redeem they make it almost impossible. Will never buy a Samsung product again...
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Replies (2)
Samsung South Africa's replyOfficial
19 Feb 2020, 17:06Good day Pieter R
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SN
Samsung South Africa's reply19 Feb 2020, 17:06
Official
Good day Pieter R
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SN
PR
Pieter R's updateReviewer Update
20 Feb 2020, 10:51And nothing yet. No call nothing. Just an sms with a ref number. All other complains about Samsung is about service delivery and it shows. The reply on my post is an automated reply program from samsung because all other post have exactly the same reply. Same on Samsung i will never buy a Samsung product again. To reward you with something and then after you bought the product never deliver their promise.
PR
Pieter R's update20 Feb 2020, 10:51
Reviewer Update
And nothing yet. No call nothing. Just an sms with a ref number. All other complains about Samsung is about service delivery and it shows. The reply on my post is an automated reply program from samsung because all other post have exactly the same reply. Same on Samsung i will never buy a Samsung product again. To reward you with something and then after you bought the product never deliver their promise.