Samsung Buy and Get

I purchased a Samsung Dishwasher on a Samsung Buy and Get promotion from Makro.

After purchasing the product the responsibility lies with the purchaser to register the product to qualify for the promotion which is understandable.

The problem is the struggle the customer faces to register for the promotion with many calls and emails back and forth for authentication. I had to email Samsung buy and get department several times to confirm my purchase, they never respond except for automated emails?

I had to phone in each step of the process for feedback and to ensure that I am eligible for the promotion in order to receive a prize. Each time I made contact I needed to call their call center as they never got back to me.

After the lengthy and frustrating process I decided to select flight option as my prize from Samsung. I then tried to claim the prize and they notified me that it would take more than two months before I would be able to secure the prize. For this reason I did not claim the flight as I needed to fly before the given date that they could assist me with.

Winning pin code: B ********** 75

This was the last email I received from them:

Redemptions ********** 28/08/2017

Thank you for your email.

Please allow for 10 working days for your submission to be reviewed again to ensure your submission is correct for final Samsung verification. We will be in contact should we need any further information.

Kind Regards

The Buy and Get Team

Taking the above into account I assumed that my prize was selected and I could make use of it in the future once I received feedback from Samsung.

I never received any feedback from Samsung after the above email, when I made contact with them again a service agent phoned me saying that the promotion is over and the window to claim the prize has passed. My frustration with the matter is that I was never contacted or made aware of this? Surely as a customer or prize winner the decent approach would be to contact the client?

The Buy and Get Team simply responded by saying an sms was sent to my number to confirm the prize? I never received the sms and would have thought an email would be a more official method of making contact. As all correspondence was done by email? So why not mail the client?

So as it stands it's hard luck for me and I am loosing out.

All I can say is be careful of Samsung Buy and Get promotions! They are not what they seem to be!

To rub salt in my wounds the Dishwasher also had to be repaired on two separate occasions which was also not a pleasant customer service experiences.