samsung buds with S20 ultra is just a ****

In march 2020 decided to upgrade to the samsung S20 ultra which "came with the free ear buds" sent off the documents got an email back below is the email received from samsung:

Your Galaxy Buds+ claim has been received.Hi Kyle,

Welcome to the Galaxy Family

We have received your Samsung Galaxy Buds+ submission and have informed our delivery partner who will make the necessary delivery arrangements.

For future reference please make use of the following order reference number: CITD***

Click here to learn more about your Samsung Care+ exclusive limited time offer.

Save R1500 and only pay R499 for a 24-month Accidental Damage service plan.Terms and conditions apply.

* Delivery of the Galaxy Buds+ will occur within four (4) weeks of receipt of the participant’s correct delivery details, as submitted by the participant through the Samsung Members application.

Have any queries? Call us on ***4.

But this is not the case after waiting since the 19th of march i have been tracking the parcel on the courier website with no luck, called in and the famous excuse is due to covid its delayed i left it.

I eventually spoke to Kirsten and she assured me i should wait one week as deliveries are going but delayed since march due to covid, mind you this was 2 weeks ago, she said i can contact her at any time as she was handling my case i tried to get hold of her but they always busy

Heres the best part now i get called back after 3 months of waiting and endless up and down calling i get told i dont qualify for the buds because they found a clause that i did not buy it in the window but i had up until the end of march to claim for it below is the person that called me with the reference number: Matapelo Ref ***

So i want to know all this up and down and empty promises nobody could verify the paper work or tell me the conditions after all this trouble?? Running around like a fool only when its close to delivery they pick up an issue you guys are actually *********** My airtime has been wasted calling in week after week Why could the person that was verifying the documents in march tell me then already after speaking to numerous consultants as well

Later