Samsung Buds Promotion, not recieving items as promised

Very dissapointed, in the service that I have recieved from Samsung. I have been a very loyal supporter of Samsung products, up until now. Both my wife and I upgraded to the new Samsung s21Ultra, on the 5th March 2021. On the same day we redeemed the buds pro and tag on the Samsung Members page and received a ref number.

The message said to be on the lookout on my mailbox for further information.I never received any email from them. On the 11th March I wrote on Samsung Messenger on facebook making a follow up and I was told that my claim was approved on the 5th March and should await to hear from the courier,nothing happened after that.

A few days later, I called the Samsung customer care to find out what was going on and I was informed that my parcel was awaiting to be handed over to the courier company and was informed that the courier company was COURIERIT and I should soon be able to track it on their website,which I did to no avail.

I have phoned Samsung a few times, and I always get the same answer, the claim was approved, and the buds will be sent, the 14 business days have come and gone, and we still have not revieved anything. This is very bad service, and not right. There is allot of people , complaining about the same problem. This needs to be rectified, if you cannot forefull the promises of a promotion, you should not do them.

The only reason they we upgraded to the Ultra, was to recieve the Buds Pro, and now I am regretting my decicion.

Please have our buds delivered in the next week.