Samsung buds promo delivery fail

Dear Samsung Promo team. I'm absolutely disgusted at your lack of service delivery. I bought a S21+ on 9th of March 2021 and activated the galaxy buds promotion in store before I left. After numerous attempts at contacting Samsung in regards with the lack of delivery I decided to leave a review on Hellopeter. Finally someone contacted me in regards with the issue. It was eventually escalated and after numerous phone calls I was promised that it would be delivered within 21 work days as it had been dispatched on that very day before the call. That last call making the promise was on the 5th of May. I'm not sure what timezone or calendar Samsung is using, but according to the one used by everyone else, you've passed that date a while ago. Now, still to this day i haven't received as much as a simple sms explaining why I have not yet received the earphones. This is honestly so disappointing. Why do you run a promotion if you know you can't deliver?