IR
Indira R
1 reviews | Active since Apr 2021
07 Apr 2021, 11:30
Samsung Buds Promo
Recently Upgraded to s21 Ultra. have been calling the Samsung call centre regarding the buds and a different consult ant takes the query each time. I have to repeat.my incident. it's been 3 weeks no one has called then I get called from Samsung Research to rate service and was promised I will be called within 24 hours. it a week now and no one has called. seems the buds issue is a common problem with Samsung Mobile .
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Samsung South Africa's replyOfficial
07 Apr 2021, 11:45Good day Indira,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Apr 2021, 11:45
Official
Good day Indira,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM