Samsung Buds Plus useless and Samsung knows about it!

My entire house consists of Samsung products ranging from washing machine, tumble dryer, fridge, television, cellphones etc but I have never experienced so many problems as I have with the Samsung Buds Plus. Of I could give it a ZERO rating I would. I received my first pair and after 3 weeks the right bud lost sound. After returning to the store (Samsung Gateway) they sent it in to be replaced. After numerous calls, I received a new pair 9 WEEKS later!!!

I was guaranteed the new pair wouldn't have the same problem because the first pair came from a "bad batch" - quote. Well, I was busy moving and finally got a chance to use the new (2nd) pair and 2 WEEKS LATER THE EXACT SAME PROBLEM!! The right bud lost sound.

Fed up, back to the store I went and I was told to go to the repair center myself - this afyer I said I DON'T want it "repaired or replaced" because after doing research myself, discovered that this was a common problem with Samsung Buds Plus - right bud losing sound. I therefore wanted my money back. But, off to the repair center I traveled.

Get there, explained the issue only to be told I must hand them in to be assessed for repairs (assessment alone would take 3 to 4 working days). I again said that is NOT what I want, I want my money back. Only to be told but then you must go to the store you purchased it from. This after I explained the store sent me to them!!!

I also tried calling the customer care line via the Samsung South Africa head office but only to be told "go to the service center for assessment". So here I am ... still with my Buds and the right bud with no sound.

P.S. I also tried the tips provided by Samsung -- reset the Buds and/or to delete app and reload it -> IT DOES NOT WORK!!

I am beyond fed up.

My advice: DO NOT, I REPEAT, DO NOT BUY SAMSUNG BUDS!!!!!