SAMSUNG BUDS - NO DELIVERY & POOR CUSTOMER SERVICE

Samsung did not honour the delivery of my buds and smart tags.

I purchased two Samsungs, the S21 Ultra (29.01.2021) and the S21 (01.02.2021). I claimed the free gift for both my purchases (buds pro, buds live and smart tags) and received emails stating that both claims were a success. The only reason I pre-ordered these phones was to qualify for the free gifts, seeing as the phones do not come with any earphones. It has been well over 14 days and still haven't received delivery of the buds and smart tags. I have made numerous calls to your customer care department. It is an absolute nightmare as the call hardly ever goes through, and when it does, your consultants either cannot assist or they say they are transferring me to the correct department and cut the call. I must say this is the worst experience I have had with Samsung and this free gift promotion is starting to feel like a ****.