Samsung buds live claim

Item: Samsung South Africa
Rating: 1
Author: Hendrik B

I got the Samsung Galaxy A34 5G with the smart watch, and then where you can claim the buds live through the members app. Well did everything as they asked, got the reference number etc, but still no feedback on when i will receive the buds live. I have emailed them on all relevant emails as what was provided to me. And if i phone in to their call centre i am on hold for 15min or more without answer.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

31 May 2023, 07:18

Good day, Hendrik,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^NP

Samsung South Africa's reply31 May 2023, 07:18

Official

Good day, Hendrik,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^NP

Samsung South Africa's replyOfficial

31 May 2023, 16:56

Thank you for posting your comment

Your concerns have been duly noted

We have addressed your concerns in the order they were raised, and our promo team we'll advise accordingly.

Thank you for your patience and understanding.

Kind Regards,
SamsungZA
NM

Samsung South Africa's reply31 May 2023, 16:56

Official

Hendrik B's updateReviewer Update

01 Jun 2023, 22:25

Thank you for the update.
Will await for official email with confirmation of order and the delivery details.

Hendrik B's update01 Jun 2023, 22:25

Reviewer Update

Thank you for the update.
Will await for official email with confirmation of order and the delivery details.