MS
Martin S
1 reviews | Active since Jun 2019
29 Nov 2021, 15:18
Samsung buds failure to deliver
Bought my Samsung S21+ beginning of March 2021. The deal was supposed to come with a pair of Galaxy buds which i still have not yet received to this day. I've spoken to a few consultants with absolutely no help. One even gave me a tracking number that was false. I'm seriously disappointed in the lack of customer service from Samsung in this regard
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Samsung South Africa's replyOfficial
29 Nov 2021, 15:24Good morning Martin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply29 Nov 2021, 15:24
Official
Good morning Martin,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL