Samsung Buds Delivery never happened

I app**** for my buds and tag in which the claim was declined and then re approved on the 10 of March. After endless calling and querying where my buds were a package was finally delivered to my house... but guess what, they delivered the wrong package! Instead of buds and a tag I got a cover and s pen!? Then after calling and speaking with them I was told I'd get further communication and how they were sorry, but I have yet to receive further information. I have been with Samsung for years now, but they have seriously gone down the drain. Will not recommend them to my friends and for the future, I will not be buying any Samsung products