Samsung buds delivery fail/****?

I bought a Samsung S21+ back in March and it came with the Samsung buds promotion. I correctly activated my promotion stuff for delivery and thats when it went downhill. I got in contact with Samsung employees a few times but all i got was empty promises.

Finally back in July I was contacted by Lesley from Samsung Voice of customer department. He assured me that he would personally handle the dispatch of my product. He then proceeded to give me a reference number aswell as a tracking number for the parcel with all courier details, telling me it would be with me within 7 working days. The next day i check my parcel status using the tracking number, only to find that its a tracking number that expired back in April already. Apparently the parcel was sent but no delivery details was attached so it was returned to Samsung. I've emailed Lesley after that aswell but with no response at all. I'm honestly so disappointed with this service. Its really unprofessional of Samsung SA to make up promotions and then fail to deliver the products. If you can't give the products in store, then maybe don't add it to a promotion

Its been 7 months since i Bought this phone and I'm still waiting on the buds.

This service is pathetic