DD
Danie D
1 reviews | Active since Jun 2020
22 Jun 2020, 05:09
Samsung Buds+ claim not fulfilled
Samsung Buds+ not arriving after 3 months, claimed via Samsung Benefits and confirmation email received. Queried with number on confirmation email a month ago but no interest shown, did not even ask the reference number, response was wait 2 to 3 weeks maybe then it will arrive. Did not happen.
Please assist.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Jun 2020, 07:03Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply22 Jun 2020, 07:03
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
SS
DD
Danie D's updateReviewer Update
24 Jun 2020, 20:26Samsung called me just to tell me that I “missed the special”. That is an absolute lie. I was sent a confirmation that the buds have been allocated and they are just waiting for deliveries to resume after the Covid-19 lockdown. I am shocked by the blatant dishonesty. Shameful Samsung, your integrity is now destroyed and I WILL tell on you amongst my friends and family. And never again will I buy a Samsung product.
DD
Danie D's update24 Jun 2020, 20:26
Reviewer Update
Samsung called me just to tell me that I “missed the special”. That is an absolute lie. I was sent a confirmation that the buds have been allocated and they are just waiting for deliveries to resume after the Covid-19 lockdown. I am shocked by the blatant dishonesty. Shameful Samsung, your integrity is now destroyed and I WILL tell on you amongst my friends and family. And never again will I buy a Samsung product.
DD
Danie D's updateReviewer Update
24 Jun 2020, 21:34I confirm that this matter was reported to the Ombud for Consumer Goods and Services at the office of the National Consumer Commission, under the Department of Trade and Industry. Good luck Samsung.
DD
Danie D's update24 Jun 2020, 21:34
Reviewer Update
I confirm that this matter was reported to the Ombud for Consumer Goods and Services at the office of the National Consumer Commission, under the Department of Trade and Industry. Good luck Samsung.