ML
Malinda L
1 reviews | Active since Apr 2021
01 Apr 2021, 21:15
Samsung buds
I got my Samsung S20 Ultra in March 2020. I app**** for the free Buds, sent all the necessary document to Samsung, got the CITD number and confirmation that my buds are at the couriers for delivery. Because of lockdown, delivery has been delayed but Samsung promised that they will deliver as soon as the couriers are able to deliver my buds. I phoned and emailed Samsung several times, send proof of purchase AGAIN, and empty promises of follow-up followed and still no buds. No one is prepared to follow-up on my querry and Im at a dead end at the moment. Its been a year already and I still have not received any posotive feedback or my buds. Im totally dissapointed in the customer care from Samsung!
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Replies (2)
Samsung South Africa's replyOfficial
02 Apr 2021, 09:20Good morning Malinda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply02 Apr 2021, 09:20
Official
Good morning Malinda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
02 Apr 2021, 09:47Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply02 Apr 2021, 09:47
Official
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM