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Zak V

1 reviews | Active since Sept 2019

25 Aug 2020, 17:57

Samsung buds+

Going on 5 weeks and still did not receive my complimentary buds. I cannot fathom what the hold up could be, especially from such a large company. I did not realise samsung had such disregard towards customer satisfaction. It's unacceptable that no one from head office can explain or even provide a delivery date. Really disappointed.

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply25 Aug 2020, 17:59
Official
Good evening Zak,

We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
SS
ZV
Zak V's update26 Aug 2020, 10:42
Reviewer Update
No one has contacted me.
ZV
Zak V's update26 Aug 2020, 12:20
Reviewer Update
Still waiting.
ZV
Zak V's update27 Aug 2020, 14:42
Reviewer Update
Still waiting for a response.
ZV
Zak V's update31 Aug 2020, 10:49
Reviewer Update
Still did not receive feedback