1 reviews | Active since Jun 2017

29 Jun 2017, 10:21

Samsung Broken My S7

<p>I took my cellphone in for ADH and it was working up until I handed the phone in . I heard nothing for 2 weeks until I called them to find out and then I was told my phone's mainboard was broken which would cost R4500 to repair the device . I do not understand how it is possible to hand in a working device to have it been working by Unitronics . Tatum Walker is the lady I spoke with and she has no regard for consumer service and everytime I have to call her back about my cellphone .</p> <p> </p> <p>I am honestly angry I don't know what to do and I would like Samsung to handle this matter because I handed my device in by there store. Its 2 months now and I am still without a phone</p> <p> </p>

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply29 Jun 2017, 12:47
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Samsung South Africa
Samsung South Africa's reply29 Jun 2017, 12:49
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Samsung South Africa
Samsung South Africa's reply29 Jun 2017, 12:50
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

's update16 Jul 2017, 19:37
Reviewer Update

You never reply to my e-mails