1 reviews | Active since Sept 2022
Samsung bricking old phones.
Bad Samung! I have an older Samsung phone and even though the screen is slightly cracked and the battery not so good any more but was working fine for me. Samsung decided to end the life of the product trying to force me to buy a new phone. When I connected my phone to PC and tried to use the smart switch software it bricked my phone. Samsung refused to repair the software unless I restore the hardware for R13000. So this way Smasung wants to end the life of my phone... How can I put this nicely? That is just evil and they did not take responsibility for breaking my phone. Luckily eventually I found a third party that restored by software of my phone for R250 that apparently Samsung was "unable" to do. Once can of course buy software or use the free versions to do it for yourself and others at own risk.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Kindly note that escalations may require additional time to review, and we ask that you please allow us this time to obtain adequate feedback.
Kindly note that escalations may require additional time to review, and we ask that you please allow us this time to obtain adequate feedback.