Samsung breach of CPA

Title: Samsung 21kg Top Loader Failure After <5 Years – Warranty Dispute & CPA Concern I am extremely disappointed in Samsung South Africa and their after-sales service. I purchased a Samsung 21kg Top Loader washing machine in November 2021 for approximately R17,000. This is a premium appliance, and I reasonably expected it to last well beyond a few years. Three weeks ago, the machine began malfunctioning. When it reaches a certain spin speed, it rattles excessively loud and then cuts out completely. It then restarts by refilling with water and repeating the cycle. As a direct result of this fault, my water usage increased drastically, leaving me with a water bill of R7,000. Despite the machine being less than five years old and sold with a 10-year warranty, I have been advised that I must pay: R500 call-out fee R3,850 for repairs This is unacceptable. In terms of the Consumer Protection Act (CPA), consumers are entitled to goods that are of good quality, durable, and reasonably suitable for the purpose for which they are intended. A R17,000 washing machine should not suffer a major mechanical failure in under five years, nor should the consumer be expected to absorb excessive repair costs on a product marketed with a long-term warranty. Samsung’s handling of this matter feels unfair and misleading. The warranty was a key factor in my purchasing decision, yet I am now being charged substantial amounts when I need support most. This experience has completely eroded my trust in the Samsung brand. Unless this matter is reviewed and resolved fairly, I will not purchase Samsung products again nor recommend them to others. I am requesting that Samsung South Africa urgently reassess this case and provide a proper resolution in line with both the warranty and the Consumer Protection Act. Jasmine Emandien *** Cape Town