Samsung brand sucks!

I am writing this complaint as I am on my wits end.

I lost count of how many times I am complaining about my eco bubble washing machine that I bought, Samsung…. Used to be a brand I was proud to have in my home. But after this experience, I am going to change my brand.

Times are rough financially on most of us, so when I spend my hard earned money on a product I expect it to work properly and to be happy with it.

So this is the story, I bought this washing machine a couple of months ago. Immediately I heard a noise when its spins. It didn’t sound right but I left it thinking I was being paranoid but I visited a friend and she happened to have the exact same washing machine and to my surprise it sounded so better hardly any noise and her machine is much older. Eventually Samsung came out to check and I was told it was normal. I could do nothing else but accept their “professional opinion”. But the noise got louder and louder, now it sounds like a plane taking off (I exaggerate for effect). I could not take it anymore, thinking why must I be taken for a ride. My hard earned money and all, complained and complained…. Samsung customer service eventually sent someone out to pick up the machine and test it at their work shop. Now I thought I am finally been taken serious and would get the proper help I first expected to receive in the first place. But that was not the case, they brought the washing machine back and told me there is nothing wrong. Since they brought it back there are more than the 1 noise that the washing machine went with, now there’s 2 noise and the initial loud noise has become much louder. This was a new washing machine that I bought people, it’s probably 6 or 7 months old. I am soooo disappointed in what I used to consider my brand, that I am looking to rather sell this piece of junk and buy another washing machine, just so that I can have that feeling of having a new washing machine and being happy with it. The after sales experience is so pathetic and sad, you can take my money very easily but give me a defect product. Where is the justice in the world today.