1 reviews | Active since May 2018
SAMSUNG BRAND A NO!NO! WARNING OR ELSE YOUR KIDS WILL FAIL EXAMS. MAKE THE RIGHT CHOICE PURCHASE APPLE PRODUCTS!!!!!
I bought a Samsung tablet from Macro in Wood mead on the 24th of November 2017 for my Son for Grade 8 in 2018. Which is a school requirement for all Grade 8 students, to load school books.
Schools opened mid January 2018, and school books were loaded in the device. 17th of May 2018, when my Son was studying preparing for his mid year exams, the device switched off, showing a blank screen. I called Samsung the following day and was told to take the device to a service center in Morning-side, of which I did. I made it clear to them that if they sold me a brand new device, this nonsense shouldn't be happening. And I am not prepared to go back again to fix their "second" hand device. The Technician discovered that the cable was loose somewhere in the device, which was a factory fault. According to him it was fixed.
On the 7th of June 2018 (hardly a year the device was purchased) it switched off again. I don't know why I got myself into this Samsung Brand, yet i have always used an Apple brand. Now I am inconveniencing my Son, which I find unfair. How can Samsung sell faulty devices to the public? I called Samsung again, and now they are telling me to take the device to them AGAIN! Who do they think they are? I cant be running around with a faulty product they sold to me. People of South Africa, beware of Samsung products, open your eyes and purchase reliable brands like APPLE, you will not have any problems.
I cannot imagine my Son failing his MID YEAR exam because of Samsung. Unreliable brand!!!!!
Angry parent who made the wrong choice to buy SAMSUNG brand!!!!!
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
