AT
Andy T
1 reviews | Active since Apr 2011
27 Jul 2020, 16:48
Samsung BF641 Oven Knobs
We were messed around trying to get in touch with Samsung and when eventually found an email address were referred to a company in Boksburg SSS Cellular to be offered 3 new replacement buttons on a Samsung BF641 at almost the same price as a new oven. Is this a method of raising monies lost during COVID-19 or what?
We eventually found a small store in Benoni and got something similar for 10% of the Samsung quoted price.
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Samsung South Africa's replyOfficial
28 Jul 2020, 07:58 Good morning Andy,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply28 Jul 2020, 07:58
Official
Good morning Andy,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS