DG
Deneshree G

1 reviews | Active since Mar 2015

05 Mar 2015, 07:21

Samsung battery swoll up, cracked screen.

My battery expanded to 4 times, the normal size cracked my screen. The phone radiates heat while I used to take calls and caused consistent ear throbbing prior to the battery swelling. The phone is less then 2years old and is on contract, every time I went to a Samsung store or the contractor, everyone turned me away and could never assist. What would have happened of I was on a call and the phone exploded. I have some great pictures to share with you. The problem is I don't have a phone that is in working condition and the post sale service is appalling. I pay a lot of money for the contract and with no reprieve of any assistance when this occurred, no matter how many times I reported it.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Mar 2015, 09:58
Official
Hello Deneshreegov,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa