Samsung: Bad service

CUSTOMER SERVICE IS BAD AS HELL!!! I don't even want to give them one star. Been struggling to get my request sorted since September 2020. I claimed a TV on the Samsung members app the first time I provided my dads TV license as I didn't knew that I must provide my own TV license (do not have a TV license of my own as I do not have a TV of my own) they canceled my request without letting me know. Several calls have been made open a TV license of my own which I am now paying for, for a TV that I do not have and resubmitted it to them as requested. Several calls has been made again I get agents who tells me different stories and always the department that handles claims is always busy. Up until now nothing is happening even check portal to track my f#@$ order but now it has been canceled but they are so cool that they don't even let me know what the problem is now again. Friends of mine who claimed after me in December have received their goods already.