Samsung bad service

Hi I received the most pathetic service I have ever seen from Samsung, i had issue with my Samsung washing machine, it took me as client to follow up for 2weeks to create job card for the washing machine another 2weeks to get guys out to look at washing machine and another 2weeks for repairs and top it all off, when my washing machine was repaired by Samsung it came full scratches, where I think they one the useless brand that I had ever

I would not recommend anyone to buy any products of Samsung as the service I got from them don't deserve a star I will rate a zero out 10

I am still awaiting there call centre to call me back for the scratches that I complain about that was 2week ago no response from them