NJvR
Natashia Janse van Rensburg

1 reviews | Active since Jul 2017

21 Jul 2017, 07:49

SAMSUNG BAD SERVICE

<p>I bought a samsung top loader washing machine in February 2017. From day one it left stains on my clothes when i take it out of the machine. I started phoning samsung with a complaint and after numerous calls to them they finally got a company to come and check my machine. The company could not find anything wrong with the machine since it is brand new. After colsunting with samsung for more than 2 months now they are still not returning my calls with a answer. Samsung has been blaming everything except the machine. They wanted to send someone to teach me how to use the washing machine. what a joke. They are blaming the water pressure of the town that i live in but my mother in law and sister in law live in the same town and has the same washing machine but they dont experience any problems. I really dont know what to do anymore because when you phone the call centre you go from one person to the other and still no one is giving you a answer. I had a samsung washing machine before this one for 11 years and not once did i have a problem and i am still staying in the same town. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jul 2017, 16:25
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA