Samsung bad service

<p>Hello Peter</p> <p> </p> <p>Bad Service from Samsung</p> <p> </p> <p>I have made a report to Samsung call centre on the 14th June 17 and have a reference ********** 301 to which i explained my experience with the upgrade of my Samsung A5. i have the phone for 4 days and a message came up as " Moisture detected in USB port" Then it will not charge. I reported this and explained the fault. I was told it was an OBF and must go back to the store and return the phone seeing it was within my 7 day policy. </p> <p> </p> <p>I went into the store on the 15th June 17 and gave the reference number to the consutant to call Samsung. The MTN consultant said that Samsung informed them that i did not give the description of the fault. I am very upset that MTN and Samsung can imply that i am a ****. </p> <p> </p> <p>i donot apprecaite the manner in which Samsung is handling this query. I even called Samsung Complaints department with reference ********** 12 and spoke to a lady called Linda who said she will speak to her manager and come back to me. I have not received any call from Samsung as yet.</p> <p> </p> <p>Very unprofessional service and i for sure will not do business with Samsung in the furture.</p> <p> </p> <p>Regards</p> <p> </p> <p>Unhappy Customer</p>