Samsung Bad Service

Not at all what I expected from Samsung. Firstly gear fit 2 straps, impossible to get. Why sell it then in the first place? Samsung at The Grove Mall, most unfriendliest, unprofessional people. Order a strap on 18 March,. To receive 20 March. Only receive the call Tuesday, come and fetch your straps, two hours later, no wrong. It's blue straps have to order again. Will phone Thursday, only to get a call. They don't know when they will deliver. Wrote 2 emails to Samsung. And?? Can you believe. No reply from Samsung I think my option of going to Apple just happen.