Samsung Bad Customer Service & unresolved fridge repair

I am so disappointed with Samsung & their service. My Samsung fridge was not working properly. I therefore contacted Samsung for assistance. The issue was reported in the beginning of February 2024 until today (23 July 2024) my issue has not been resolved. I have been sent from Pilla to Post. Samsung sent unaccredited & unqualified personnel to work on my fridge. They sent an old man wearing pajamas to fix my fridge, he was not wearing Samsung uniform. They kept lying that they were coming to fix my fridge for over a month. I have been living without a fridge for 6 months due to their poor service and negligence. I lost grocery of more than R4000 twice due to their fault. I paid for call out fee and for the parts replaced that are still not working (were removed again on the 20th of July 2024.