Samsung bad customer service

Ok so let me try and explain this to you as it appears you dont seem to understand! I upgraded my MTN contract on the 4th April 2015 which included a Samsung 32\ TV. I supp**** the agent with all the details of the tv license and was told that the tv would be delivered in 4-5 days. I am then called by MTN to say that Samsung refuse to release the TV as I have an outstanding balance of R28 on my SABC TV Licence. I advise the lady that I am on a debit order with my tv licence and my last debit order payment went through on the 25th of March (9 days before my upgrade). <br> <br> Apparently I now have to either pay the April instalment a month in advance in order for the people at Samsung to release my tv or I must wait until the 25th of April for the debit order to go through.<br> <br> Pathetic - of course there will be a R28 reflecting on my account - it's what is due on the 25th April via debit order!!!!!<br> <br> I have been waiting since Monday for someone from Samsung to phone me and explain their inefficiency