SAMSUNG: Bad Customer Service

With a heavy heart and disbelieve. My Samsung device been problematic and went in for repairs for Software issues. (Device was gone for few weeks) received device back and 2 days later faulty again. Device been in for repairs 4 weeks in counting and no feedback from Samsung after numerous follow up. They could not even confirm where the device was after 9 days and I had to ask them to please assist. Which eventually Samsung assisted. 4 weeks later and finally getting hold of the Service Center, they confirmed my device is liquid damaged. I am very upset about this and I refuse to accept this feedback as I was not responsible for any damages to this faulty device which has been problematic since May 2020. I made a cash purchase for a brand new Samsung item in order to eliminate these issues. This device don't even have scratches as I was looking after my phone. My view stands that this device got damaged in this repair process and now it is easy for them to close my file and not replace the device.

1. The device was with Samsung before for Software issues (few weeks at the repairs) 2. The device came back and 2 days later it was faulty again, whereby it just switched off and could not switch back on again. 3. The device has been gone for so long and now it's just easy for the repair center to say "Liquid Damage".

My argument stands that this device was box failure and I will not accept the blame. This is an easy escape route and I know the procedures in the retail industry as I have worked many years in the industry. This device got damaged in the 4 weeks or perhaps with the first repair and I will not accept the blame.

Samsung refuse to resolve the matter or take the effort to investigate on the poor service.